Name: BenK Tech Labs
Address: Vijayawada, Andhra Pradesh, IN

BenK Tech Labs ("we," "our," or "us") is committed to protecting your personal data in compliance with India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable data protection laws. This policy explains what data we collect, how we use it, and your rights regarding your data.

1. What Data We Collect

We collect personal data that you voluntarily provide when you contact us or use our services, including:

Name — to address you and personalise our communications
Email address — to respond to enquiries, send project updates, and communicate with you
Phone number — to follow up on enquiries and project discussions when preferred
Company name — to understand your business context and tailor our services
Message / enquiry content — to understand your requirements and provide relevant information or services

2. How We Use Your Data

We use your personal data solely for the following purposes:

To respond to your enquiries and provide requested information
To deliver and manage the services you have engaged us for
To improve our services based on feedback and usage patterns
To send relevant updates about projects, deliverables, or service changes
To comply with legal obligations and enforce our Terms & Conditions

We do not use your data for marketing communications unless you have given explicit consent. We do not sell, rent, or share your personal data with third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our website and business. Each may process personal data as described below:

Resend — for transactional emails (e.g., enquiry confirmations, project communications). Resend processes your email address and message content. Their privacy policy applies to their processing.
Vercel Analytics — for anonymised website analytics such as page views and performance metrics. This does not involve personally identifiable information.
Google Analytics (optional) — if enabled, we may use Google Analytics for aggregated traffic analytics. You can control tracking via browser settings or Google's Opt-out Browser Add-on.

These service providers act as data processors on our behalf. We select providers that offer appropriate data protection and comply with applicable laws.

4. Data Retention and Deletion

We retain your personal data only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal, regulatory, or contractual requirements
Resolve disputes or enforce our agreements

For lead and enquiry data without an active project, we typically retain records for up to 24 months. For completed projects, we retain necessary records for up to 7 years for legal and tax compliance, unless a shorter period is required by law or your request.

You may request deletion of your personal data at any time, subject to our legal obligations. We will process deletion requests in accordance with the DPDPA 2023.

5. Your Rights Under DPDPA 2023

Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the following rights as a Data Principal:

Right to access — you may request a summary of the personal data we hold about you
Right to correction — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your personal data, subject to legal retention requirements
Right to data portability — you may request your data in a structured, commonly used format
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at the email address below. We will respond within the timeframe prescribed under the DPDPA 2023. You also have the right to lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure; we strive to use industry-standard practices to safeguard your data.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we may also notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically.

8. Contact Us

For any questions about this Privacy Policy, to exercise your data protection rights, or to contact our Data Protection Officer, please email us at:

contact@benktechlabs.com

BenK Tech Labs, Vijayawada, Andhra Pradesh, India